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Terms & Conditions

Grand Argyle Resort & Villas – Hotel Policies

1. Check-in & Check-out

  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Early check-in and late check-out are subject to availability and may incur additional charges

2. Reservation & Payment Policy

  • A valid credit/debit card is required to guarantee all reservations.
  • A pre-authorization or advance payment may be charged depending on the selected rate plan.
  • Full payment must be completed prior to check-out.

3. Cancellation & No-Show Policy

  • Free cancellation up to 72 hours prior to arrival.
  • Cancellations made within 72 hours will incur a charge of one night’s stay.
  • No-shows will be charged 100% of the total booking value.

4. Occupancy Policy

  • Each room or villa has a maximum occupancy limit which must be strictly followed.
  • Additional guests beyond the confirmed number may incur extra charges or be denied entry.

5. Children Policy

  • Children under 6 years stay free when using existing bedding.
  • Children aged 6–11 years are charged at a child rate.
  • Guests aged 12 years and above are considered adults.

6. Extra Bed Policy

  • Extra beds or sofa beds are available on request and subject to availability.
  • Additional charges apply per night.

7. Villa-Specific Policy

  • Guests staying in villas are responsible for maintaining the property condition.
  • Private facilities (e.g., pool, garden) must be used responsibly.
  • Parties or events are not allowed unless pre-approved by management.

8. Smoking Policy

  • All indoor areas, including rooms and villas, are non-smoking.
  • Designated smoking areas are available.
  • A cleaning fee will be charged for violations.

9. Pet Policy

  • Pets are not permitted, except for registered service animals.

10. Damage & Liability

  • Guests will be held responsible for any damage or loss to resort property.
  • Repair or replacement costs will be charged accordingly.

11. Safety & Conduct

  • Guests are expected to maintain respectful behavior.
  • The resort reserves the right to remove guests who violate policies or disturb others.

12. Force Majeure

  • The resort is not liable for cancellations or disruptions caused by events beyond control (e.g., natural disasters, government restrictions).

13. Resort Rights

  • The management reserves the right to amend policies, refuse service, or cancel bookings if necessary.